One aspect of service-based industries, from restaurants to retail stores to the medical field, is an aspect that no one really enjoys dealing with, and that is what to do when a customer or a client has a complaint.  Situations can become very uncomfortable very quickly.  And in the medical field, these uncomfortable situations can not only be … uncomfortable, but they can have serious ramifications, for these are more serious kinds of complaints than a restaurant or a department store may deal with.  These complaints can range from discrepancies in billing to calling into question the quality of care one is receiving.

In this world, a complaint can turn into a malpractice allegation, much more serious than a meal that was over-cooked.  It is for this reason that the staff must be well trained in the areas of customer service and communication.  Communication is the single most important factor in handling and tracking patient complaints.  In the health care industry, there is a need for understanding and a certain kind of empathy which must be communicated fully.  Often times, this requires a separate department of highly trained individuals who are knowledgeable not only about the details of a situation, but who are wise to the human condition so to speak.  They know to first and foremost, just listen to what the patient has to say.  Often times, people simply just want to be heard.  And in sincerely listening, one gains the information necessary to resolve the conflict and to avoid confusion.

Mediation is the key.  Having a third party in the room, one who is objective, is always suggested.  A person with no vested interest in the outcome of a situation lends a certain credibility and provides what could be called a “safety net”.  Passions may run high in situations wherein one is discussing the health and well-being of either themselves or a loved one.  This requires an empathetic listener with the skills to deal with challenging situations, without admitting guilt.  Easy to say, but often times not so easy to carry out…to give validity to a concern without accepting the legal responsibility.  Patient complaint software also plays a major role in this process.  However, with proper training staff can learn how to mediate and how to listen, and how to in the end, be certain that the quality of care remains thorough and of the highest of quality, for the reputation of their facility and for the well-being of their patients.

Patient Complaints and the Skill of Mediation is a post from: Kiss Java

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The promotion online of an organization’s identity is known as online reputation management or reputation management on the web. This kind of reputation management on the web is monumentally important to companies who are interested in making and keeping a name for their brand on the Internet and around the world. However, any kind of web reputation management can prove to be a difficult task. Mainly, anyone can post any sort of comment, blog, review or other content on the Internet about a company even if it’s not true. For example, a business rivalry can produce negative comments or slander towards a product their rival is selling, steering and stealing potential customers away, which in terms of the bottom line, can hurt sales.

There is no regulation on the web that will stop this from happening. More and more cases are appearing in the news about negative reputations concerning e-Commerce websites or other online service providers, which hurts those companies sales. Companies having to deal with negative feedback, which most times is unwarranted and most times coming from rival companies, find themselves clueless as to how to deal with any form of negative onslaught. This is where companies with experience Managing online reputation s can come to the rescue. These type of companies have a great understanding of how search engines work, especially how negative comments are indexed by search engines. Basically, because the online review sites also know how the search engine indexing works and they take full advantage of this knowledge, anyone doing a search for information about a certain produce or a type of service will see all the negative comments first.

How an online reputation management company works is by reversing the damage done by negative posts of any kind, not by removing the negative post, but by pushing them down the search engine result list. They will also help steer business to a businesses website and help a business grow. All of this is done with earnest positive postings about a companies product or service and about the business itself, provided that the negative campaign is unwarranted. They will use their own resources to manage a businesses reputation online on a continual basis, because even when the initial negativity onslaught has been taken care of, that doesn’t mean a company can relax, just the opposite is true. Managing a businesses online reputation is now considered a vital component for any business to stay vital and to keep growing in sales and services; because online reputation is more important to a businesses success then ever before.

An Online Reputation is Vital for All Companies is a post from: Kiss Java

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The housing market crash was very hard on a number of companies, but where there is hardship, there will also be survivors , and as cliche as that sounds, this is no exception. One such example is Transglobe Property Management REIT which will be going public, with expectations that the largest investment will help them continue to expand and strengthen their position in the communities they are already in, as well as being able to buy property, and manage property in new areas.

Their success is no fluke, and if you want to copy it, there is only one key point that you need to know: while some companies have been focused on just staying afloat this past year, Transglobe Property has been focused on what they can do to make the experiance better for the customer. They realized that many people are moving across the United States, Canada border in both directions looking for jobs, and under circumstances like that it can be hard enough to find a job, much less a place to live. Transglobe has made this easier with their websites by addressing their customers more directly. They have a number of websites that target different types of people, such as those aimed to help out college students who need a place to live near their campus, or those sites that are supplied with all the information you will need to know if you are going to relocate across the border.

By emphasizing the customer, companies like this have achieved great success and instilled a great deal of customer loyalty. If you follow their example, you’ll not only cultivate customers who stay with you or who move between your own properties, but ones that will recommend you as a landlord to others in the future.

The Key to Transglobe’s Success is a post from: Kiss Java

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There is great concern right now that the bailout for Greece won’t be enough to keep the debt zone from spreading even wider. This concern is being pinpointed as the reason why investors have kept their money out of the European market, resulting in the lowest closing scores Europe has seen in almost two months.

European Shares Hit Two Month Low is a post from: Kiss Java

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SEO is a different beast than regular public relations marketing, and should be treated as such. That isn’t to say that just become someone specializes in one or the other, they can’t do the other’s job, but there are few people that really do know how to do both. The truth is that most CEOs don’t want to hear that they will have to hire two different companies to take care of all of their reputation management needs. They would rather have one company that can do both and if they can’t do that, they just want one company that will do traditional public relations. Mostly the reason for this is because most CEOs don’t know what SEO and an online reputation management campaign can do for their company. Fionn Downhill, CEO of Elixirinteractive , has had a lot of experience trying to talk to CEOs of other companies and explain to them the benefits of an online reputation management campaign. Those who have taken her advise have not been sorry about it.

It can also be hard for CEOs to see what they will be getting into, or what good has been done for them when just looking at the numbers. A good reputation management campaign will not necessarily ever show direct results that can be pinpointed on the campaign until you take it away, but your website’s position in search engines and the amount of organic traffic you produce will increase significantly. Your stores, if you have physical locations may even show an increase in walk in traffic, because the way people decide if they want to go to a store these days is not through traditional advertisements or from what their reputation looks like in the newspapers. Instead, the ruling body which decides what is hot and what is not is the internet . In a day and age where a President can get elected, majorly through his efforts in targeting the online communities, it is important to understand that what happens on the internet now effects the way people act.

SEO and the Benefits for Companies is a post from: Kiss Java

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In the business world, there’s a lot of credibility at stake, every minute of every day. Credibility is based on reputation, and reputation is something that can be subject to enormous scrutiny. There are ways of making one’s reputation more untouchable, and this inevitably means simply always doing the right thing . Acting on a firm inner rudder is much more important than acting on impulse, and the results are almost always positive. Of course, there are moments when circumstances aren’t in our favor, and there are plenty of situations over which we have no control.

All of these things go into developing strategies for success, and executive training is an excellent way to hone the skills that are already obviously there. At the end of the day, it really is all about how we walk the talk, and actions determine reputation better than anything, and certainly better than words can. This is why it’s so important to keep reminding ourselves of the basic principles that lead to success at the very beginning. Someone who does the right thing at all times is always a success, and that kind of success may have very little relation to the size of a paycheck.

It has to do with having the power to make things happen. That is to say, working in a way that actions have effects in the world. Utilizing the principles that dale carnegie has set down, it’s possible to move from one success to another, basing our actions on the principles of positive attraction. This does begin with a positive attitude, and also depends on our ability to believe that our attitude can create positive change in the circles we work in. It’s a very simple principle, but its uses and applications are enormously complex. Re-investment in one’s own growth, as a person as well as a professional, is a positive step in a forward direction.

Making Things Happen is a post from: Kiss Java

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Henry Bedford, Southwestern Company Chairman and CEO, was recently honored as the recipient of the Safe Haven Hero Award at the Dancing for Safe Haven Family Shelter inaugural.

Bedford was the key in the development of Saint Patrick’s Family Shelter, which was later re-named Safe Haven Family Shelter. The capital campaign to build Saint Patrick Family Shelter started in 1990. It was Bedford’s drive to help people in bad situations that landed him in the middle of the campaign. Later, after leading the building project for the 3rd Avenue facility, he stayed on and served as board chair of the shelter for another 10 years.

Joyce Lavery, Executive Director has gone on the record as being thankful for everything that he has done for them. It is thanks to his vision and way of helping the homeless in Nashville that the shelter has made it for 25 years. This is quite a milestone for them. Because of this, when they were thinking about who really deserved the award, it was obvious that no one was a better choice than Mr. Bedford

The event, Dancing for Safe Haven, held at the Hutton Hotel in Nashville on Friday, April 9th, was the marker of this 25 year milestone. This means they have been providing the needy with a safe place to sleep, eat and such for a quarter of a century. This wasn’t just a celebration though, it was also a fundraiser and in total, the event earned nearly $88,000 that will go to the shelter and to transitional services for homeless families with children.

Mr. Bedford expressed his gratitude at being honored by a company that is exceptional in the efforts to help so many families rebuild their lives and their spirits.

The Southwestern Company was a starting place for Bedford many years ago, after his junior and senior years at the University of the South. He started there, running his own business selling books door to door in the home learning Bible division. A friend had told him about the Southwestern Company he decided that it would be a great adventure to go out selling books door to door away from home. It also looked like he might be able to get paid more than he was used to for his hard work. The earnings really did pay off and his profits paid for his tuition and allowed him to earn an MBA. Having stayed with the company even after all that, he was named Chairman and CEO in 2006, but never forgets to honor those who aren’t as fortunate as him, and is known for his civic and community involvement.

This inaugural fundraiser was a team effort and Joyce Lavery was a large part of it. Lavery insists that it was a work of love, and it was the love of everyone that helped that made it possible. It exceeded expectations, and they are glad at how the community has come out to support them.

For more information about Safe Haven Family Shelter, please visit www.safehaven.org.

For more information about Southwestern Company, please visit www.southwestern.com.

Southwestern Company Chairman & CEO Receives Inaugural Safe Haven Hero Award is a post from: Kiss Java

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It certainly is a different world, one that our grandparents couldn’t have dreamed of.  Television was supposed to be the big technological advance of our time, so that information could be transmitted at great speeds, much like the automobile helped us to move faster in space.  The space age fanaticism in the 1950s over computers seemed to be overzealous, but here we are. The visionaries of those times were correct, of course, and the things we’ve seen in our generation make the speed of thought faster than we could have ever dared imagine.  The changes of our times have affected everything, changing how we think, how we communicate, and how we conduct business.

There are so many possibilities that have opened up as well.  Something as elementary as moving is suddenly much, much easier.  Computers can’t help load boxes into vans, but they seem to be able to do just about everything else.  With companies like TransGlobe Property Management on the web, it’s possible to move from one side of the country to the other without many of the hassles of moving that we’ll probably have forgotten by the time the next generation comes of age.  In our lifetime, most of us can remember, it simply wasn’t possible to move to a new place, knowing as much as we can know now.  Youtube videos can show us many excellent choices for a move, and give us a three-dimensional look at the spaces, the buildings, and even the neighborhoods.

It used to be that we would have to depend on friends or distant relatives to scope out a new location for us, and they could give us a lot of great information, but we certainly didn’t know what would happen before we got there.  But now, with TransGlobe Property Management sending out information on new buildings through twitter, we can move to places where we may not know anyone, and feel some degree of certainty that this will be a great place to raise kids, or start a business.   Some of the old-fashioned values like good customer service will never go out of style, but a lot of the stressful details are now a thing of the past, as the world keeps getting smaller, and infinitely more interesting.

TransGlobe and the Technologies of Moving is a post from: Kiss Java

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